Don’t worry you’re in the right place!

While our name has changed what we do hasn’t. Our new name will bring together all the ways in which we help charities, making it easier for charities to find and access all the different services they need, from donated software to digital advice to recruitment.

Find out more

Pricing and offers that match your needs

Buy email annual credits in bulk and have the flexibility to send as and when you run campaigns.
Using Charity Digital Mail, you only pay for the emails you send – not for hosting your contacts.
Contact us to find out our bulk charges.

Latest summer offer for new users:
We’ll help you move over to Charity Digital Mail from other email marketing platforms easily and effortlessly.
Take up our offer of migration of your templates, data lists and users by applying through our Charity Digital Exchange.

The best support for charities

Our support team has over 10 years of experience working in the charity sector.

Choose one of our support packages. We’re happy to give you as little or as much extra support and help as you need throughout the duration of your mail account with us:

Free

£0
  • Setup of account and platform support (email, webinar and phone) during the lifetime of your account
  • Kick off call and general webinar training of features
Sign up

Pro

one-off charge
£249
  • Platform support (email, webinar and phone) during the lifetime of your account
  • On-going Client Management
  • Four training sessions via live webinar with unlimited number of delegates
  • Two surgeries with an email marketing specialist
  • Three bespoke, responsive templates and/or sign up forms
Sign up

Ultimate

one-off charge
£349
  • Platform support (email, webinar and phone) during the lifetime of your account
  • Migration guidance of existing data, suppressions and segments
  • Unlimited training sessions via live webinar with unlimited number of delegates
  • On-going Client Management
  • Three surgeries with an email marketing specialist
  • Four bespoke, responsive templates and/or sign up forms
Sign up

“We have been delighted with Charity Digital Mail. The system has replaced one that we had been using for over a decade and the switch has been really easy and painless.”

– Jo Johnson, London Symphony Orchestra

Frequently Asked Questions

Will you charge me for adding subscribers into my account?

No. As opposed to some other email platforms, you only have to pay for the emails that you send out through Charity Digital Mail – not for hosting your contact data.

What payment options are available?

We offer an annual bulk-buy option that requires payment upfront, which allows you to choose when you send your emails throughout the year. In certain circumstances, this payment can be split into two instalments. Contact us to find out more.

What is the signup process?

Let us know how many emails you wish to buy for the next 12 months and decide on which support package you wish to take up. We’ll then send you a service agreement for you to complete and sign. Once you’ve returned that to us, we’ll active your account straight away and you’ll be ready to go!

When will I be invoiced at the start of my contract?

You’ll receive an invoice for your annual email sends one month after you activate your account and start to send emails.

What happens if I run out of my email allowance before my annual contract has finished?

We’ll flag up that you might need to purchase more email credits a couple of months before you run out of your allowance. We can then start a new 12-month contract with you for the amount that you wish to buy again. If you reach the end of your 12 months and you have email credits left, you won’t be able to roll these over to the next 12 months.

Do I have to pay extra for send-time optimisation, spam checkers, signup forms or subject-line split-testing?

No! They all come included in the platform, along with a host of other useful features that help clients get the most out of their campaigns.

Join hundreds of other charities, including:

Some of the Charity Digital Mail clients

Have any questions?

If you have any questions about Charity Digital Mail, we’ll be happy to help.

Get in touch